Travelers Haven Focuses on the End-to-End Customer Experience

By focusing on customer experience, Travelers Haven, a leading short term housing provider, has improved customer ratings and feedback across the board. Travelers Haven has also achieved the highest average Google Business review rating compared to any of its close competitors.

“Travelers Haven is continually improving to provide the best experience possible for our customers,” said Carlos Abisambra President and CEO at Travelers Haven. “In fact, just last year, we had a specific focus on revisiting years-old customer service processes and revamped how we approach the experience of all our customers, from the corporate housing coordinator to the guests themselves and our supply chain partners. I’m proud of what our team has accomplished which is reflected in our 4.9 star rating in Q4 2019 Google Reviews.”

Travelers Haven implemented a new approach for addressing customer issues in 2019. The company found solutions to prevent recurring problems from happening in the future and streamlined processes to reduce response time for housing requests and added new payment options for customers.

“Our team strives to ensure every client has a seamless experience from finding housing through move-out,” explained Sara Duderstadt-Cape, Senior Client Services Manager at Travelers Haven. “We want every customer to be delighted by the service we provide.”

Travelers Haven’s company vision is to become the most loved and largest corporate housing company in the U.S. The company is currently one the highest rated corporate housing companies with Google Business reviews with a historical 3.9 out of 5.0 stars.

For more information on Travelers Haven, or to learn more about our best value in corporate housing offerings and our full suite of online housing management tools, visit www.travelershaven.com.